Commitment and Process to Achieve Quality
During the past several years, our firm has undergone a paradigm shift from accepting the common thought in the industry, that errors and conflict are a part of design and construction - to expecting that there shall be no defects in our work. This thought change and resulting action is pervasive throughout our firm. Each of us now scrutinizes each completed task for correctness, clarity and completeness. These "3 C's" are the basis for evaluating work and communications. Every deliverable along the process becomes an opportunity for us to reach our goal of zero defects.
By striving to be Correct, Clear, and Complete, we are servicing our client, hopefully in a manner that will result in "Client Delight".